REFUND POLICY
Effective Date: 27-02-2026
Company: SADFA Digital Solutions LLC
Jurisdiction: Wyoming, United States
1. Overview
This Refund Policy outlines the conditions under which SADFA Digital Solutions LLC (“Company,” “we,” “us,” or “our”) may issue refunds for digital services.
By purchasing our services, you agree to this Refund Policy.
2. Nature of Digital Services
The Company provides customized digital services including but not limited to:
-
Website development
-
E-commerce development
-
CRM implementation
-
Digital consulting
-
Design and technical services
Due to the customized and labor-based nature of digital services, refunds are limited.
3. Service Delivery Timeline
Standard project timelines range between 3–14 business days unless otherwise agreed in writing between the Company and the Client.
Delivery timelines may vary depending on project scope, client responsiveness, and required revisions. Any adjusted timeline will be documented in writing.
The Client acknowledges that all services provided are digital in nature. Delivery confirmation may include email communication, file transfer records, access credentials, or published online content.
4. Deposits & Advance Payments
All deposits are non-refundable once work has commenced.
Deposits compensate for:
-
Reserved development time
-
Project planning
-
Initial setup
-
Administrative allocation
5. Project-Based Services
A. Before Work Begins
If a refund request is submitted before any work has started, a refund may be issued minus administrative or processing fees.
B. After Work Has Started
Once development, design, consultation, or implementation work has commenced:
-
Payments are non-refundable.
-
Partial refunds are not guaranteed.
-
Completed milestones are billable and non-refundable.
6. Completed & Delivered Projects
Once a project or milestone has been delivered and approved:
-
No refunds will be issued.
-
Digital assets cannot be “returned.”
-
Client approval constitutes acceptance of deliverables.
7. Client Delays or Non-Response
If a client fails to provide necessary materials, feedback, or approvals within a reasonable timeframe:
-
The project may be paused.
-
No refund will be issued for delays caused by the client.
8. Subscription or Maintenance Services (If Applicable)
If the Company offers maintenance or support plans:
-
Cancellation must be requested before the next billing cycle.
-
No prorated refunds are provided for partially used billing periods unless required by law.
9. Chargebacks & Payment Disputes
We encourage clients to contact us directly to resolve any billing concerns.
Clients are encouraged to contact the Company prior to initiating any payment dispute to allow resolution in good faith.
In the event of a payment dispute:
-
The Company will provide signed agreements, invoices, communication logs, IP logs, timestamps, and proof of service delivery to the payment processor.
-
Fraudulent or unjustified chargebacks may result in permanent service termination and legal recovery efforts.
Payment processing services are provided by Stripe, Inc. Refunds, when approved, will be issued to the original payment method in accordance with Stripe’s processing policies and timelines.
10. Non-Refundable Circumstances
Refunds will not be issued for:
-
Change of mind
-
Business failure
-
Market performance dissatisfaction
-
SEO ranking dissatisfaction
-
Revenue expectations not met
-
Client-provided incorrect information
11. Exceptional Cases
Refunds may be granted at the sole discretion of the Company in rare and exceptional circumstances.
Any approved refund:
-
May be subject to transaction fees
-
May exclude non-recoverable processing costs
12. Processing Time
Approved refunds will be processed within 5–14 business days depending on the payment provider and banking institutions.
13. Governing Law
This Refund Policy shall be governed by the laws of the State of Wyoming, United States.
14. Contact for Refund Requests
All refund requests must be submitted in writing to:
Requests must include:
-
Full name
-
Invoice number
-
Description of the issue